We know that the sole use of technical aids usually means no cost savings. Only a meaningful holistic view of people, organization and technology enables continuous optimization, which will be understood and supported by your employees.
Therefore, the following principles are important to us:
Combined with a proven methodical approach and the extensive
specialist expertise of our consultants, these principles form the basis of
supporting you successfully in our areas of practice.
Extensive experience in
major areas of insurance
The introduction of new
products or new business transactions requires an in-depth technical analysis
of all components of a management system. Through a tailored professional
design, error-free management of life insurance is guaranteed
when implemented in productiion. The consultants of FSP GmbH have years of
experience in the field of "life management systems" and can support you in
being successful in this area.
FSP has extensive
experience with the processes
involved in the management of
Riester contracts and can assist in
remodeling the processes and standardizing them.
As a specialist in
operational processes in insurance companies FSP support you through the process of rationalization and optimization of administrative
More and more often, the process optimization involves the use of new technical solutions e.g. in the handling of documents or to cope with telephony. FSP supports you through our extensive project experience in these issues
More and more often, the process optimization involves
the use of new technical solutions e.g. in the handling of documents or to cope with telephony.
FSP supports you through our extensive project experience in these issues
Due to the standardization
of workflows, processes can be broken down into simple tasks (1st level) and
high-demanding activities (2nd level). FSP helps you with the identification and outsourcing of 1st-level processes, e.g. with the topics document processing, processing of
incoming and outbound telephone calls.
In times of increasingly
severe shortage of skilled workers the efficient use of existing human
resources becomes even more important. FSP supports your workforce planning
through the creation of a complete calculation unit, process
studies for the determination of processing times as well as the development of
a suitable reporting system.
Time and cost savings do not
always stand exclusively in the foreground in the redesign of
processes. Through effective customer relationship management, it is possible
to succeed in securing and strengthening the existing customer
relationships even in times of saturated markets. The use
of new technologies and also a comprehensive availability and efficient
evaluation of all data relevant to customers both contribute towards improving the customer orientation of a company. FSP helps you
to connect your company's performance with a higher value for the customer and
thereby to simultaneously increase your own business success.
The actuaries of the FSP have access to numerous successfully completed projects from life insurance (conventional, capital market-oriented and hybrid products) and support our customers in the following areas:
Since 1st April 2013, we are an active member of the BiPro eV. The BiPro eV (Industry initiative process optimization) is a neutral organization belonging to the financial services industry in which insurance companies, distributors and service providers have joined together to optimize enterprise-wide business processes.
We are committed as a BiPro member to work collaboratively on projects in the development of professional and technical standards. The standardization work of the Association is driven by optimizing the incentives and needs of the member companies. Therefore, BiPro standards always reflect the actual process optimization needs of companies by means of the use of these process standards.
In particular, we are currently involved in the BiPro Project "sponsored retirement market processes (MgAV)".