Business Consulting

We know that the sole use of technical aids usually means no cost savings. Only a meaningful holistic view of people, organization and technology enables continuous optimization, which will be understood and supported by your employees.

Therefore, the following principles are important to us:

  • Understanding of your business objectives
  • Focus on the customer and value creation
  • Consideration of processes and business flows
  • Avoiding infrastructure downtime
  • Bearing in mind Technology as a supporting tool

Combined with a proven methodical approach and the extensive specialist expertise of our consultants, these principles form the basis of supporting you successfully in our areas of practice.

 
 

Expert consulting for insurance companies

Extensive experience in major areas of insurance

Inventory management life

The introduction of new products or new business transactions requires an in-depth technical analysis of all components of a management system. Through a tailored professional design, error-free management of life insurance is guaranteed when implemented in productiion. The consultants of FSP GmbH have years of experience in the field of "life management systems" and can support you in being successful in this area.

Riester programs

FSP has extensive experience with the processes involved in the management of Riester contracts and can assist in remodeling the processes and standardizing them.

 
 

Organizational consulting

As a specialist in operational processes in insurance companies FSP support you through the process of rationalization and optimization of administrative processes:

Introduction of new technological opportunities

More and more often, the process optimization involves the use of new technical solutions e.g. in the handling of documents or to cope with telephony. FSP supports you through our extensive project experience in these issues

  • Introduction of document management systems
  • Introduction of workflow systems
  • Introduction of computer integrated telephony

Introduction of new technological opportunities

More and more often, the process optimization involves the use of new technical solutions e.g. in the handling of documents or to cope with telephony. FSP supports you through our extensive project experience in these issues

  • Introduction of document management systems
  • Introduction of workflow systems
  • Introduction of computer integrated telephony

Outsourcing of business processes

Due to the standardization of workflows, processes can be broken down into simple tasks (1st level) and high-demanding activities (2nd level). FSP helps you with the identification and outsourcing of 1st-level processes, e.g. with the topics document processing, processing of incoming and outbound telephone calls.

Staff needs assessment and planning

In times of increasingly severe shortage of skilled workers the efficient use of existing human resources becomes even more important. FSP supports your workforce planning through the creation of a complete calculation unit, process studies for the determination of processing times as well as the development of a suitable reporting system.

Customer Relationship Management

Time and cost savings do not always stand exclusively in the foreground in the redesign of processes. Through effective customer relationship management, it is possible to succeed in securing and strengthening the existing customer relationships even in times of saturated markets. The use of new technologies and also a comprehensive availability and efficient evaluation of all data relevant to customers both contribute towards improving the customer orientation of a company. FSP helps you to connect your company's performance with a higher value for the customer and thereby to simultaneously increase your own business success.

 
 

Actuarial Consulting

The actuaries of the FSP have access to numerous successfully completed projects from life insurance (conventional, capital market-oriented and hybrid products) and support our customers in the following areas:

  • technical inventory management and computing core:
    - Insurance practise
    - Computing core requirements
    - Requirements for insurance technical data when introducing new products, business transactions
    (Particularly technical amendments) and legal requirement
    - Insurance mathematical tests
  • Tariff calculation
  • Migration

 
 

Membership of the Association BiPRO

Since 1st April 2013, we are an active member of the BiPro eV. The BiPro eV (Industry initiative process optimization) is a neutral organization belonging to the financial services industry in which insurance companies, distributors and service providers have joined together to optimize enterprise-wide business processes.

We are committed as a BiPro member to work collaboratively on projects in the development of professional and technical standards. The standardization work of the Association is driven by optimizing the incentives and needs of the member companies. Therefore, BiPro standards always reflect the actual process optimization needs of companies by means of the use of these process standards.

In particular, we are currently involved in the BiPro Project "sponsored retirement market processes (MgAV)".

Partners

We know your business

we know your business
  • Process optimization / Technical concepts
  • Outsourcing Business processes
  • Document & Workflow Management
  • Roles & Rights Conception
  • Test Management
  • Systemic Coaching and Organizational Development